Athena Authentic Creations (“we”, “us”) respects your privacy and is committed to protecting your personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

Information we collect

When you place an order, browse our site, or contact us, we may collect: your name, email address, phone number, delivery address, and order details. We do not collect or store your payment card details — these are handled entirely by our payment processor, Payfast.

How we use your information

We use your information to:

• Process and fulfil your order
• Communicate with you about your order (confirmations, shipping updates, queries)
• Respond to enquiries sent via our site or WhatsApp Business
• Improve our website and products

We do not sell or rent your personal information to third parties.

Payment processing

Payments are processed securely by Payfast. Payfast may collect additional information (such as banking or card details) directly from you as part of the checkout process, governed by their own privacy policy, available at payfast.io.

Cookies

Our website uses cookies to support core functionality (such as your shopping cart). We also use Google Analytics to understand how visitors use our site and to improve it. A cookie consent banner is in place, allowing you to accept or decline non-essential cookies when you visit.

Third-party services

We use the following third-party services, which may process limited data as part of their function:

• Payfast — payment processing
• Google Analytics — website analytics (visitor behaviour, traffic sources)
• Google Merchant Center — product listing data (prices, availability, descriptions) is shared with Google to display our products in Google search and shopping results
• Pinterest — marketing and visual search
• RankMath — on-site SEO (does not collect visitor data)

Where relevant, these services have their own privacy policies governing how they handle data. Google’s data handling is covered by Google’s privacy policy, available at policies.google.com/privacy.

Data retention

We retain order and customer information for as long as necessary to fulfil orders, meet legal/tax obligations, and resolve any disputes.

Your rights

Under POPIA, you have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us at privacy@athenaauthenticcreations.co.za.

Contact us

Questions about this policy or how your information is handled can be sent to privacy@athenaauthenticcreations.co.za.