At Athena Authentic Creations, every piece is handmade — many are one of a kind, and some are made specifically for you on request. Because of this, our approach to returns is a little different from a typical retail store.

Made-to-order & custom pieces

Custom and made-to-order items are created specifically for you and cannot be resold, so these are non-refundable and non-returnable, except where the item arrives faulty or damaged.

Ready-made / one-of-a-kind pieces

If you’ve bought a piece from stock and it’s simply not right for you, please get in touch within 7 days of receiving your order. Because most pieces are one of a kind, we’re not always able to offer an exchange — but we’ll do our best to find a fair solution, whether that’s a refund, store credit, or something else that works.

Faulty or damaged items

If your item arrives damaged or faulty, please contact us within 7 days with a photo and your order number, and we’ll sort out a repair, replacement, or refund. Given the handmade nature of the work, small variations in colour, size, or texture are part of the charm, not a fault.

How to request a return or refund

Contact us at sales@athenaauthenticcreatoins.co.za or WhatsApp with your order number and details. Approved returns should be sent back in their original condition; return postage is at the customer’s cost unless the item was faulty.

Refund processing

Approved refunds are processed via Payfast, generally within a few business days of us receiving the returned item. It can then take a further 2–10 business days for the refund to reflect in your account, depending on your payment method — this is standard bank processing time and outside our control.